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Welcome to the new Cristal Privilege Club rewards program where you will enjoy many exclusive membership benefits including using your points to redeem items from the gift shop, to win prizes in our lucky draws and promotions and to dine and stay at Tigre de Cristal.
When you move to the next membership level you will receive an increasing number of privileges and rewards for your new status. If you are invited to join our premium Diamond Club membership program you will be delighted and amazed at the rewards that you will receive as one of the Tigre de Cristal's most valued guests.
Stelios Tsifetakis
Chief Operation Officer
Always use your card when playing in order to upgrade its status
Card status upgrade is done every 3 months on the basis of the points earned over the previous 6 months:
| Card status | Number of earned points |
|---|---|
| Opal | 5 000 - 14 999 |
| Sapphire | 15 000 - 49 999 |
| Diamond* | 50 000 |
*invitation only
Card status downgrade is also done every 3 months. In case when guest did not earn enough points over the previous 6 months, his card status is downgraded to Sapphire, Opal or Ruby.
If the guest used points, points earned earlier are spent first. If the guest does not use points during 6 months, they will be removed automatically.
| Basic benefits to players | Ruby | Opal | Sapphire | Diamond |
|---|---|---|---|---|
| Accumulation of points when playing with card |  | | | |
| Exchanging points for promo-tickets, dinner in our restaurants, drinks, souvenirs, hotel accommodation and free games | | | | |
| Discount on dinner* and hotel accommodation when paying with rubles / points** | 10% | 20% | 30% | 40% |
| Discount for souvenirs (points payment) | 5% | 10% | 15% | 20% |
| Special offers for special occasions | — | — | | |
| Regular compliments such as dinner and hotel accommodation | — | — | — | |
*beverages are not included. Some items could be excluded
**discounts cannot be combined with special offers
WHY DO I NEED CRISTAL PRIVILEGE CLUB CARD?
The Cristal Privilege Club loyalty card is required to play on slot machines and gaming tables, as well as to accrue points.
HOW DO I GET A CRISTAL PRIVILEGE CLUB CARD?
The card is issued upon registration to each guest. Only guests of legal age can register at the casino. To register, please go to the casino reception desk with your original foreign passport, visa and migration card.
WHAT ARE POINTS?
Points are bonuses that you get when playing on slot machines and gaming tables. You can exchange them for Draws participation tickets, free play credits (promotional rubles) to play slot machines, hotel accommodation, restaurants and bars bills payment and also for buying souvenirs. Souvenirs can be purchased either with points or by bankcard.
Points cannot be given to other loyalty club members or transferred between cards.
HOW CAN I ACCRUE POINTS?
Players receive points according there slot machine/gaming tables turnover. Please be sure to show your card to the dealer before playing on the tables and place it into the slot machine before the game. The more you play, the more points you earn.
HOW OFTEN ARE THE POINTS WRITTEN OFF?
Unused points are automatically written off every 6 month (the points that were earned earlier will be written off first). Therefore, it is important to remember to spend earned points in time.
HOW CAN I CHECK MY CURRENT BALANCE?
The fastest way to get the information is to check point balance in Tigre de Cristal mobile app as it is displayed in Player’s personal account. Players can download the app through AppStore, Google Play and AppGallery. Cristal Privilege Club staff may also help to check the information or Players can find their balance in slot machine menu after inserting their casino card into the slot.
WHAT IS THE PROCEDURE FOR CHANGING STATUS IN CRISTAL PRIVILEGE LOYALTY PROGRAM?
The upgrade/downgrade of the status in the Cristal Privilege Club loyalty program occurs once every 3 months based on the points accumulated over the past 6 months. If your status is changed, you will receive a personal notification in your mobile app account.
WHAT SHOULD I DO IN CASE OF PERSONAL DOCUMENTS REPLACEMENT?
In case of documents replacement due to the reaching age that requires a replacement, documents loss, data replacement, etc. it is necessary to present new valid documents to Cristal Privilege Club to update your data.
WHY DO I NEED TO SET A PIN-CODE FOR THE CRISTAL PRIVILEGE CLUB CARD?
The Cristal Privilege Club loyalty card PIN is required to use free play credits (special bonuses where 1 FPC = 1 ruble) to play on slot machines. You can set your PIN at the Cristal Privilege Club.
HOW CAN I PARTICIPATE IN A DRAW?
To participate in a Draw, it is necessary to exchange points for particular Draw ticket(-s) at the Cristal Privilege Club and place them in the gaming equipment no later than 15 minutes before the beginning of the round. Personal presence during Draws is required. More information is described in the «Promotions and Events» section.
CAN I TAKE PICTURES/VIDEOS INSIDE THE CASINO?
Photo and video recording, as well as audio recording using any technical equipment at the casino and its territory without permission are prohibited.
IS THERE A DRESS CODE IN TIGRE DE CRISTAL?
The casino has a dress code that prohibits entry and stay in the complex in dirty clothes, sportswear, beachwear, special work wear and shoes; military, camouflage and other uniforms; in clothes with offensive or obscene inscriptions and drawings, as well as inscriptions and drawings intended to incite hatred or enmity, to humiliate a person or a group of people on the basis of sex, race, nationality, language, origin, attitude to religion or membership of a social group. Wearing hoods and hats is also prohibited.