Dear guest,

1.1 G1 Entertainment, LLC (hereinafter – the Executor) on grounds of clause 6 of the Rules N 1853 his Policy shall on its own determine the hotel accommodation and hotel service use policy to the extent compliant with legislation of the Russian Federation.

1.2 This Policy shall determine:

• The conditions of accommodation of citizens (hereinafter – Guest or Guests) at the Hotel;
• The conditions of staying and payment settlement procedure of the Hotel;
• Rights and obligations of the Hotel and Guests;
• Other information related to terms of staying at Hotel and use of the Hotel’s services.

1.3 This Policy applies to all Guests and employees of the Hotel.

1.4 All Guests of the Hotel should be made aware of this policy. The hotel accommodation policy is available at the Reception desk.

1.5 The Hotel is located in the building at the address: 73 Muravyinaya Bay, Artem.

1.6 Hotel operating hours: 24/7.

1.7 Hotel / «Cristal Line» Call Center telephone: +7 (423) 246 88 88.

1.8 All conversations may be recorded for quality control improvement purposes.

2.1 Hotel check-in time – 03:00 p.m. Hotel check-out time – before 12:00 p.m.

2.2 Guests are accommodated at the Hotel on grounds of advance reservation or without advance reservation given the availability of rooms.

2.3 Room is booked on grounds of request for reservation from corporate bodies or individuals by e-mail, fax or phone and as well by means of direct application to Hotel Reception desk.

2.4 Room requested by email shall be booked within 2 hours from receipt of request given availability of rooms on the date specified by request.

2.5 Requests received beyond work hours of Reservation Service (8:00 a.m. to 8:00 p.m. on daily basis) shall be processed by Hotel before 12:00 p.m. of the next day.

2.6 Reservation confirmation with individual ID (reservation number) shall be referred to Guest email address within 2 hours from reservation processing.

2.7 At reservation or accommodation at the Hotel, a Guest shall choose room category, the right for choosing a particular room of this category shall be reserved by the Hotel administration.

2.8 There are two forms of reservation provided by the Hotel: guaranteed and non-guaranteed. Non-guaranteed reservation is a reservation not requiring an advance financial guarantee, with a Guest paying for stay when checking-in. The Hotel will keep the room for the Guest until 06:00 p.m. on the day of the Guest’s arrival. Reservation is guaranteed on condition of a room fee for 24-hours or for entire stay period paid before arrival of Guest (by cash, bank card or bank transfer). At the times of high occupancy, the Hotel is entitled to accept guaranteed reservations only.

2.9 When receiving a request for cancellation of reservation, the Hotel shall refer reservation cancellation confirmation to the Guest’s email address within 2 hours.

2.10 Non-guaranteed reservation may be cancelled by Guest any time before 06:00 p.m. of check-in date.

2.11 Guaranteed reservation may be cancelled by Guest free of charge 24 hours before check-in date. Otherwise, the Hotel is entitled to retain payment for actual room stay down time of first 24 hours out of the deposit.

2.12 Prepayment and cancellation policy may vary depending on conditions of the chosen room rate.

2.13 Guests are accommodated at the Hotel on grounds of registration card issued by the Hotel, which constitutes a form of contract for provision of hotel services.

2.14 Citizens of the Russian Federation are accommodated at the Hotel on presentation of domestic passport, passport certifying the identity of a Russian Federation citizen outside the boundary of the Russian Federation (for persons, permanently residing outside the Russian Federation), or other valid document, certifying the person’s identity.

2.15 Foreign citizens are accommodated at the Hotel on grounds of:

• foreign citizen’s passport, or other document established by the federal law or recognized in accordance with international treaty of the Russian Federation as a document representing the identity of a foreign citizen or of a person without citizenship;
• document supporting the right of a foreign citizen or of a person without citizenship for stay (living) in the Russian Federation (visa, temporary residence permit, residence permit);
• migration card of a foreign citizen or of a person without citizenship.

2.16 Pursuant to requirements of applicable legislation, when accommodating a Guest, the Hotel shall notify the Directorate for Migration Affairs of the Russian Ministry of Internal Affairs about arrival of a foreign citizen to a place of stay and as well register a citizen of the Russian Federation with regard to its place of stay.

2.17 Underage persons, below the age of 14, are accommodated at the Hotel on grounds of identity documents of parents (adoptive parents, guardians etc.), being with then, accompanying person (persons), on condition of such accompanying person (persons) showing the consent of legal representatives (one of them), and birth certificates of these underage persons.

2.18 Hotel accommodation of underage persons, above 14, in absence of their legal representatives, is exercised on grounds of identity documents of these underage persons, on the conditions that consent of legal representatives (one of them) is provided.

2.19 Registration of foreign citizens and persons without citizenship with the Hotel as a place of their stay and deregistration thereof are exercised in accordance with the Migration Registration Rules for foreign persons and persons without citizenship in the Russian Federation, approved by the Decree of the Russian Federation Government dd. January 15, 2007 N 9.

3.1 Payment for accommodation and additional services is effected according to Hotel rates.

3.2 Payment for accommodation and services of the Hotel is effected in rubles in cash and (or) non-cash.

3.3 Payment for Hotel accommodation is charged in accordance with checkout time: starting 12:00 p.m. of current date local time.

3.4 Late checkout is arranged depending on Hotel occupancy status and shall be paid separately:

• Checkout from 12:00 p.m. to 10:00 p.m. – cost of half full day is charged;
• Checkout after 10:00 p.m. – cost of full day is charged.

3.5 At early check-in of a Guest from 12:00 a.m. to established checkout time, payment for accommodation is charged in size, set in accordance with the approved seasonal rates.

3.6 Guaranteed early check-in is provided depending on the Hotel occupancy and is paid separately in size, set in accordance with the approved seasonal rates.

4.1 A Guest must abide by current Hotel Accommodation Policy, Fire Safety Rules and Tigre de Cristal Casino Attendance Policy.

4.2 To prevent exposure of Guest and Staff health to smoke, the Hotel bans tobacco smoking, smoking of mixtures and electronic nicotine delivery systems in all premises of the Hotel, including rooms. Smoking is only allowed in specially designated outdoor areas or in isolated spaces, equipped with ventilation systems.

4.3 A Guest must promptly pay invoices for services provided to him/her in the territory of Tigre de Cristal hotel with casino facility.

4.4 A Guest must not violate leisure time of other guests.

4.5 A Guest must treat Hotel property and equipment care, including the same of other Guests. Upon loss and/or damage of Hotel property, significant contamination of the room (including – the result of smoking ban violation), which involved the need to withdraw the room from operation for its further cleaning, a Guest must compensate the inflicted damage in size, established by current Pricelist, available at the Hotel reception desk.

4.6 It is forbidden for a Guest:

• to pass key from the room to other persons and as well leave in the room any unauthorized and unfamiliar persons in case of own absence;
• bring and keep in the room any types of fire, gas, traumatic and cold weapon regardless availability of documents, entitling bearing or keeping thereof (except for law enforcement officers, officers of state supervisory and controlling bodies carrying services weapons and staying at the Hotel while on duty) and as well, dummy weapons;
• bring and keep in the hotel with any kind of knives. This rule includes also multitools, table knives, pen knives (any household knives);
• bring and keep in the room any impact munitions (gas sprayers, electric shockers, pneumatic pistols/shotguns, truncheons etc.);
• bring and keep in the room any type of inflammable, explosive, chemical, toxic, radioactive, pyrotechnical, strongly smelling substances or items;
• bring and keep in the room narcotic, toxic and psychotropic substances;
• bring and keep in the room any items, which in opinion of security service or Hotel Administration may cause harm to employees and/or Hotel visitors;
• bring, keep and use in the room or within the Hotel territory crackers, streamers or confetti;
• keep in the room animals, birds and insects;
• use bathroom without special-purpose non-slip mats provided for it;
• use bathroom straight after room wet cleaning;
• disturb rest of other Guests by making noise.

5.1 Ensure day and night servicing for Guests, arriving to and departing from the Hotel.

5.2 Bring to the notice of Guests full information about the services, provided by the Hotel, prescribed by clause 9 of the Rules № 1853. The mentioned information is accommodated at the Hotel reception desk and in the rooms of the Hotel.

5.3 Provide Customer Feedback Book available at Hotel reception desk immediately upon request of a Guest.

5.4 Immediately address demands and claims of a Guest..

5.5 Remedy deficiencies of provided service within reasonable period (if possible) after filing of the respective claim by a Guest or replace it with the one of equal nature if permitted by a Guest.

5.6 Address claim of a Guest to reduce price for the provided service of improper quality, to compensate expenses related to remedy of deficiencies in the rendered service or to refund the amount paid for the service within a 10-day period from filing of a respective claim by a Guest.

5.7 Ensure availability in each room of information on fire safety rules, and rules to use of domestic electrical appliances in Russian and English languages.

5.8 In case of discovering forgotten items or other property of Guests in the room or within other premises of the facility, the Hotel Administration shall take measures for finding owners and returning belongings to them. The said measures are carried out at the expense of the Guest. If the owner is not found, the forgotten items are kept in the Hotel until they are claimed by the owner, but no longer than 6 (six) months. Upon expiry of the said period, the unclaimed things shall be disposed by the Hotel. Food products, beverages, personal hygiene products, as well as underwear and hosiery are not to be stored and are to be disposed on the day of departure.

6.1 For safety purposes, a Guest must register its visitors at the Hotel reception desk. The Hotel is not liable for actions of non-registered visitors of a Guest staying in the room.

6.2 Pursuant to article 925 of the Russian Civil Code, the Hotel is liable for loss, shortage or damage of one’s possessions, brought to the Hotel, except for money, other currency valuables, securities and precious things.

6.3 For purposes of storing money, valuables, documents a Guest should use mini-safe, which is available in the Hotel room. Mini-safe is closed by a code lock and access to its contents may only get the person who set personal secret code when locking the safe.

6.4 A guest, who discovered a loss, shortage or damage among its possessions must immediately notify the same to Hotel reception desk or to Cristal Line call center of the facility. Otherwise, the Hotel is released from liability against failure to keep a Guest’s staff safely.

6.5 A guest is made aware that Tigre de Cristal Hotel with Casino facility (excluding Hotel rooms and toilet cabins) may use CCTV and/or video recording systems to ensure safety of Guests and Hotel staff.

6.6 For purposes of provision of hotel and other services, for purposes of participation of Guests in loyalty programs and as well for purposes of compliance with requirements of Russian legislation on migration registration, the Hotel is exercising processing of personal data of Guests upon their written consent (if not otherwise stipulated by Russian legislation) before their accommodation at the Hotel.

6.7 For attendance at Tigre de Cristal casino, pursuant to requirements of article 7 of the Federal Law N 115-FZ «On countering legitimization (laundering) of proceeds from crime and terrorism financing», clause 2 article 7 of the Federal Law N 244-FZ «On state regulation of gaming activities and on introduction of amendments to some legislative acts of the Russian Federation» and of Rules to attendance at Tigre de Cristal casino, a Guest, before admitted to servicing, should pass an individual identification procedure (casino registration) in accordance with Internal Control Procedures of G1 Entertainment, LLC.

6.8 In resolution of conflict situations the Hotel and a Guest are guided by the Russian Law «On protection of consumer’s rights» N 2300-1 and by the Rules N 1853.

6.9 Hotel administration reserves the right to visit a room without approving it with a Guest upon cases of smoke formation, fire, flooding and also upon a hotel guest violating this accommodation policy, public order, order for use of domestic electrical appliances.

6.10 If the Guest failed to vacate the room in due time, failed to prolong staying period in it and is absent in the room for more than 2 hours after the checkout time, the Hotel Administration has the right to create a commission for examining the room and making inventory of the Guest's belongings in it, including the opening of the room’s safe deposit, with subsequent moving of the discovered material values to the luggage room for storage at the expense of the Guest (except for beverages, food products, personal care products, underwear and hosiery, which should be immediately disposed).

6.11 Upon a Guest violating the requirements of these Rules, the Hotel is entitled to terminate the contract unilaterally and make the Guest checkout from the Hotel. Upon checking-out, a Guest must pay the services actually rendered to him/her, and as well, compensate for damage in accordance with applicable rates of the Hotel.